Returns & Refunds

Customer satisfaction is our priority.

Return Eligibility

You may request a return within 14 days of receiving your order if:

• The item is unused and in its original condition.
• The product includes all original packaging and accessories.
• The item is not damaged by misuse.

Non-Returnable Items

The following items cannot be returned:

• Personalized or customized products
• Gift cards
• Clearance or final sale items
• Opened hygiene or personal care products (where applicable)

Damaged or Incorrect Items

If you receive:

• A damaged item
• A defective product
• An incorrect item

Please contact us within 48 hours of delivery with:

• Your order number
• Photos of the item
• Photos of the packaging

We will arrange a replacement or refund after reviewing your request.

Refund Process

Once your returned item is received and inspected:

• Approved refunds are issued to the original payment method.
• Refunds typically take 5–10 business days depending on your bank or payment provider.

Shipping fees are generally non-refundable unless the return is due to our error.